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Courier Coordinator / Dispatcher

In view of recent and on-going expansion, our client requires an experienced Courier coordinator/Dispatch Officer, to work in the Operations department.

Reporting to the Operations Manager, the duties include but are not limited to :

  • To plan routes and coordinate ┬áresources in order to maximise the efficiency of pick-ups and deliveries.
  • To monitor in real time the pick-ups and deliveries schedule adherence and to proactively take actions to resolve potential issues where applicable.
  • To establish a customer-focused culture by participating in the implementation of initiatives aimed to achieve customer satisfaction, loyalty and retention, both internally and externally.
  • To coordinate the activities of the ┬ádrivers and subcontractors and to inform them about the daily schedule, proactive problem solving, and to debrief their activities.

It is required to also work 2 shift basis.

Successful candidates are required to have experience in transportation, logistics and supply chain environments. A secondary level of education and computer literacy will be considered essential.

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