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Dutch or Italian Customer Care Agent


A leading company in the Financial Services Sector requires a number of Customer Care Agents to assist clients with queries relating to investments.

Duties will include:

  • Dealing with clients over the phone, by email and social media
  • Assisting clients with on-boarding
  • Providing support to clients via CRM and other systems
  • Providing information to new or existing clients
  • One to one platform demonstrations
  • Other monitoring duties
  • Be vigilant with data protection and keep up to date with all data protection laws.
  • Take full ownership of your own clients to ensure first call resolution.

Ideally applicants for this role should

  • Be able to work on your own initiative as well as within a team
  • A minimum of 1 year experience in customer service
  • Have excellent written and spoken English additionally they should be fluent in  Italian OR Dutch
  • Be proficient with computer related skills
  • Be a problem solver

Working hours will be a 40 hour week  on a roster basis from 8.30 until 22.00 Monday to Friday and 8.30 13.00 Saturday

In return the company is offering a very attractive remuneration package, a performance related bonus as well as a very convivial working environment

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