Dutch speaking Customer Care Agent
A leading company in the Financial Services Sector requires a number of Customer Care Agents to assist clients with queries relating to investments.
Duties will include:
- Dealing with clients over the phone, by email and social media
- Assisting clients with on-boarding
- Providing support to clients via CRM and other systems
- Providing information to new or existing clients
- One to one platform demonstrations
- Other monitoring duties
- Be vigilant with data protection and keep up to date with all data protection laws.
- Take full ownership of your own clients to ensure first call resolution.
Ideally applicants for this role should
- Be able to work on your own initiative as well as within a team
- A minimum of 1 year experience in customer service
- Have excellent written and spoken English additionally they should be fluent in Maltese OR Dutch
- Be proficient with computer related skills
- Be a problem solver
Working hours will be a 40 hour week on a roster basis from 8.30 until 22.00 Monday to Friday and 8.30 13.00 Saturday
In return the company is offering a very attractive remuneration package, a performance related bonus as well as a very convivial working environment