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Customer Service Officer - Night Shift

Our client is  leading Maltese company in the Financial Services Sector,  They require  Customer Services Officers to  forms part of a team that handles all customer related queries for the Investment Services operation arriving via phone, social media, email and proprietary messaging systems.

Duties include:

  • Assisting clients onboarding
  • Answer all incoming calls and performing outbound calls.
  • Providing support to clients via CRM and other systems
  • Providing information to new or existing clients
  • Performing One to one platform demonstrations
  • Taking full ownership of your own clients to ensure first call resolution.


You should:

  • Be able to work on your own initiative as well as within a team
  • A minimum of 1 year experience in customer service
  • Have excellent written and spoken English, other languages are considered as an asset
  • Be proficient with computer related skills
  • Be a problem solver

Working hours are a 40 hour week on roster and range from 22:00hrs to 06:30hrs Monday to Sunday.

The successful applicant will be offered an attractive remuneration package in addition to an attractive performance related package.

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